Privacy Policy

Nine Petal Aromas ("Nine Petal Aromas", "we", "us", or "our") operates the website https://9petalaromas.com/ (the "Website" or "Site"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices and rights available to you when you visit our Website, create an account, place an order, contact us, or otherwise interact with our services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our Website or purchase our products.

Information you provide directly

Depending on how you interact with our Website, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone/mobile number
• Account information, if you create an account
• Order and purchase information
• Products purchased or viewed
• Information provided through our contact or customer support forms
• Information you provide when communicating with us
• Marketing and communication preferences
• Any other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our products and services, process your orders, communicate with you, and provide customer support.

2. Payment Information

Payments made through our Website are processed through third-party payment service providers and payment gateways.

Nine Petal Aromas does not intentionally store complete credit card, debit card, banking, or other sensitive payment credentials on its own servers. Payment information is transmitted directly to the applicable payment processor or gateway for processing in accordance with its privacy and security practices.

Payment providers may collect and process information necessary to authorize and complete your transaction, prevent fraud, and comply with applicable laws.

3. Automatically Collected Information

When you visit our Website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Time zone
• Referring website or URL
• Pages visited
• Products viewed
• Search activity on the Website
• Date and time of visits
• Information about how you interact with the Website
• Shopping cart and checkout activity

We use this information to operate, maintain, secure, and improve our Website and to understand how visitors use our services.

4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping carts, support checkout, improve website performance, and understand website usage.

Cookies may be used for:

• Essential website functionality
• Shopping cart and checkout functionality
• Customer account functionality
• Website analytics
• Performance measurement
• Marketing and advertising, where applicable
• Remembering user preferences

Some cookies are necessary for the Website to function properly. Other cookies may be used for analytics or marketing purposes depending on the services and applications installed on our Shopify store.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Website, shopping cart, account features, or checkout.

5. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To process and fulfill your orders
• To process payments
• To arrange shipping and delivery
• To provide order confirmations and invoices
• To communicate with you about your orders
• To provide customer service and support
• To respond to questions, requests, or complaints
• To manage customer accounts
• To provide information about our products and services
• To send promotional or marketing communications where permitted and in accordance with your preferences
• To improve our Website, products, and customer experience
• To analyze Website usage and performance
• To detect, investigate, and prevent fraud or unauthorized activity
• To maintain the security of our Website
• To comply with applicable legal and regulatory requirements
• To enforce our terms, policies, and agreements
• For other purposes disclosed to you at the time information is collected

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce platform that allows us to sell our products, process orders, support checkout functionality, and operate our online store.

Your information may therefore be processed by Shopify and its service providers as necessary to provide these services.

You can review Shopify's privacy practices here:

https://www.shopify.com/legal/privacy

7. Sharing of Personal Information

We do not sell your personal information as a standalone commercial product.

We may share personal information with trusted third parties and service providers when reasonably necessary to operate our business and provide services to you.

These parties may include:

• Shopify and its service providers
• Payment processors and payment gateways
• Shipping and logistics providers
• Order fulfillment providers
• Website hosting and technology providers
• Analytics and performance providers
• Customer support providers
• Marketing and communication service providers, where applicable
• Fraud prevention and security providers
• Professional advisers, where necessary

These service providers may only receive information that is reasonably necessary for them to perform the services they provide to us.

We may also disclose information when required to do so by law, legal process, governmental request, or when necessary to protect our legal rights, customers, Website, or business.

8. Marketing Communications

If you subscribe to our email communications or otherwise provide consent where required, we may use your email address to send you information about:

• Products
• New launches
• Offers and promotions
• Discounts
• News and updates
• Other communications relating to Nine Petal Aromas

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.

Even if you opt out of marketing communications, we may still send you necessary transactional communications, such as order confirmations, shipping updates, payment-related communications, or customer service messages.

9. Analytics and Advertising

We may use analytics, advertising, and similar technologies to understand Website traffic, measure performance, improve our services, and, where applicable, provide relevant advertising.

The specific third-party services used on our Website may change from time to time.

Where applicable, these services may collect information about your browser, device, Website activity, purchases, and interactions with advertisements.

You may be able to manage certain advertising and tracking preferences through your browser, device settings, or the applicable third-party service.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete and maintain records of transactions
• Provide customer support
• Fulfill legal, accounting, tax, and regulatory obligations
• Resolve disputes
• Prevent fraud and misuse
• Enforce our agreements

The retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

12. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, where legally permitted
• Request information about how your personal information is used
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Object to certain processing activities
• Request restriction of certain processing
• Request a copy of certain personal information

To exercise a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our Website is not intended to knowingly collect personal information from children without appropriate parental or legal authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us. We will take reasonable steps to review the situation and delete the information where required by applicable law.

14. Third-Party Websites

Our Website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

15. International Data Processing

Because we use Shopify and certain third-party service providers, your information may be processed or stored in countries outside India.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for such transfers.

16. Fraud Prevention and Security

We may use personal information and transaction information to detect, investigate, and prevent fraudulent transactions, unauthorized access, abuse, and other security incidents.

Shopify and our payment service providers may also use automated systems and security measures to identify potentially fraudulent transactions.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or regulatory obligations.

When we update this Privacy Policy, we will revise the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

18. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request, or have a complaint regarding our handling of personal information, please contact us:

Nine Petal Aromas

Email: info@9petalaromas.com

Address:
Nine Petal Aromas
LD-90, Pitampura
Delhi – 110034
India

Phone: +91 7982778055

You can also contact us through the contact form available on our Website.

19. Complaints

If you have a concern regarding how we have handled your personal information, please contact us first using the contact details above.

We will make reasonable efforts to review and respond to your concern.

If you are not satisfied with our response, you may have the right to approach the appropriate data protection or regulatory authority under applicable law.