Shipping policy

At Nine Petal Aromas, every order of Super Drops is checked, sealed and packed with care before it leaves our warehouse, so that it reaches you safely and in perfect condition. This Shipping Policy explains how we process, ship and deliver your order.

Where We Ship
We currently ship across India and deliver to all metros and major cities. If you are not sure whether we deliver to your PIN code, please contact us before placing your order and we will be happy to confirm.
Please note that we are unable to ship to PO Box addresses.

Order Processing

  • All orders are shipped from our warehouse in Delhi.
  • Orders are processed and handed over to our courier partners within 2–3 business days of being placed.
  • We dispatch orders from Monday to Saturday. Orders placed on Sundays or public holidays are processed on the next working day.
  • During festive seasons, sales and other busy periods, processing may take a little longer. If there is any delay with your order, we will keep you informed.

Delivery Timelines
Once your order has been dispatched, delivery usually takes 3–7 business days, depending on your location. Orders to remote or hard-to-reach areas may take a few additional days.
Deliveries are made between 9 am and 8 pm, Monday to Saturday. Delivery timelines are estimates provided by our courier partners and may occasionally be affected by factors beyond our control, such as weather, local restrictions or courier delays.

Shipping Charges
Shipping charges, if applicable, depend on your order value and payment method. The exact amount is always shown at checkout before you complete your payment, so there are no surprises.

Order Tracking
Once your order is dispatched, you will receive a shipping confirmation with your tracking details on your registered email address. You can use these details to follow your package until it reaches you. If you have not received your tracking details within 3 business days of placing your order, please get in touch with us.

Receiving Your Order
Your order may need to be signed for at the time of delivery. If you will not be available, please arrange for someone else, such as a family member, colleague or neighbour, to receive it on your behalf. Nine Petal Aromas cannot take responsibility for orders that have been signed for by an alternative person.

Damaged, Tampered or Incorrect Orders
We pack every bottle carefully, but if your package looks tampered with or damaged at the time of delivery, please refuse to accept it and return it to the delivery person.
If you receive a damaged, defective or incorrect item, please contact us within 5 business days of delivery with a clear unboxing video, photos of the product and your order details. Once verified, we will send you a replacement at no additional cost. Please see our Return Policy for more details.

Incorrect Address and Re-delivery
Please make sure your name, shipping address, PIN code and phone number are correct and complete when placing your order. If a delivery fails or is delayed because of incorrect or incomplete details, or because the recipient was not available, any additional cost for re-delivery will be borne by the customer.

Need Help With Your Order?
Our customer care team is always happy to help with any questions about shipping or delivery.
Nine Petal Aromas
LD-90, Pitampura, Delhi - 110034
Call / WhatsApp: +91 7982778055
Email: info@9petalaromas.com